# Installers.org

> Installers.org is a nationwide US marketplace that connects consumers and retailers with independent assembly and installation professionals. It serves two audiences: end customers who need something assembled or installed, and retail/e-commerce partners who want to offer installation services to their customers.

## What Installers.org does

Installers.org matches people who need assembly or installation work with vetted, independent service providers (installers) across the United States. Every provider on the platform has a public profile with ratings, reviews, service area, and the categories of work they perform.

## For consumers

Consumers visit installers.org to find assembly and installation professionals near them. They can:

- Search by ZIP code and service category to find nearby providers
- View provider profiles with ratings, reviews, and service areas
- Request quotes from multiple providers at once
- Browse providers for over 40 service categories

## Service categories

Installers.org covers a wide range of assembly and installation services including:

- Furniture Assembly
- Fitness Equipment Assembly
- Playset / Swing Set / Playhouse Assembly
- Basketball Goal Installation
- TV Mounting / Home Theater Setup
- Storage Shed Assembly
- Gazebo & Outdoor Shade Installation
- Trampoline Assembly
- Grill & Outdoor Cooking Assembly
- Appliance Installation
- Appliance Repair
- Smart Home Device Installation
- Carport Installation
- Greenhouse & Solarium Installation
- Bicycle Assembly and E-Bike Assembly
- Game Room Assembly (pool tables, arcade cabinets, pinball)
- Blinds / Window Treatment Installation
- Cabinet Installation
- Fence Installation
- Christmas / Holiday Lighting Installation
- Landscape Lighting Installation
- Cubicle & Office Furniture Installation
- Privacy Booth / Office Pod Installation
- Sauna Assembly
- Home Maintenance & Handyman Services
- And more

## For retail and e-commerce partners

Installers.org provides a partner program designed for retailers, brands, manufacturers, and e-commerce companies that sell products requiring assembly or installation. Partners use the platform to offer professional installation as part of their customer experience.

### How the partner program works

Partners can post assembly and installation jobs to the Installers.org provider network on behalf of their customers. When a job is posted, qualified local installers see the job and can request it. The partner reviews installer profiles (with ratings, reviews, and service history), selects who they want, and the installer coordinates directly with the end customer.

### Partner integration options

- **REST API**: Partners can integrate job posting directly into their checkout or order management flow. The API supports posting jobs, checking coverage by ZIP code, selecting providers, tracking job status, communicating with installers via message threads, messaging end customers, and managing internal notes.
- **Embeddable installer finder widget**: Partners can embed a branded installer-search widget on their own website. Customers enter their ZIP code and see nearby qualified installers without leaving the partner's site. The widget is configurable for specific service categories, search radius, color scheme, and display mode.
- **Dashboard**: A web-based partner dashboard for posting jobs manually, managing job status, viewing provider profiles, and team management.
- **Webhooks**: Real-time notifications when job status changes, when an installer requests a job, when messages are sent, or when a customer sends a message.

### Partner pricing flexibility

Partners control how they price installation to their customers:

- **Mark it up**: Charge the customer more than the installer payout and keep the margin. Assembly becomes a revenue line item.
- **Pass it through**: Charge the customer exactly what the installer costs. Installation as a service, not a profit center.
- **Absorb it**: Offer free assembly above a cart threshold (e.g., "free assembly on orders over $999") as a closing tool. The partner pays the installer directly.

### Partner plans

- **Basic**: Dashboard access, job posting, embed widget, team management
- **Advanced**: Full API access, webhooks, sandbox/test mode, custom onboarding flows for providers

### Shopify integration

Partners running Shopify stores can connect directly to Installers.org using a webhook — no middleware or Zapier required. When a customer places an order that includes assembly or installation, Shopify sends the order to Installers.org, which automatically creates a job and notifies nearby installers. Partners control which orders trigger a job using Shopify Flow (e.g., only orders containing an assembly SKU or a specific product tag).

### Sandbox and testing

Partners on the Advanced plan get a separate sandbox API key. Jobs posted with the sandbox key never reach real installers, so partners can build and test their integration safely.

### Provider onboarding

Partners can require providers to complete a custom onboarding flow (e.g., agree to brand-specific terms, background check requirements, or insurance minimums) before they can work on that partner's jobs.

### Team management

Partner accounts support multiple team members with role-based access (Owner, Admin, Support). Team members log in with their own credentials and share the same job queue and settings.

## For providers (installers)

Independent assembly and installation professionals can create or claim a free listing on installers.org. Providers get:

- A public profile page with their business info, ratings, reviews, and service area
- Lead notifications when customers in their area need their services
- Access to partner jobs posted by retailers and brands
- Direct messaging with partners and end customers (separate threads for each)
- The ability to set their own service categories and service area

## Customer messaging

Every job has two customer message threads: one between the customer and the partner, and one between the customer and the assigned installer. Partners can see both threads; installers can only see their own. Customers access their job via a unique token link (no login required). Partners can send and read customer messages through the API (`/api/v1/jobs/:id/customer-messages`), enabling custom notification flows or in-app messaging UIs.

## Internal notes

Partners can attach private internal notes to any job. These are visible only to the partner's team - installers and customers never see them. Notes can be appended via the API (`PATCH /api/v1/jobs/:id/notes` with `{ "note": "..." }`) and are returned as part of the job detail response.

## Coverage

Installers.org operates across the United States. Coverage varies by area and service category. The platform has providers in all 50 states, with the densest coverage in major metropolitan areas.

## Brand pages

Installers.org maintains dedicated pages for over 150 brands (e.g., IKEA, Peloton, Weber, Bowflex, Gorilla Playsets, NordicTrack, Lifetime, and many more), helping customers find installers who have experience with specific products.

## For logistics companies

Logistics and last-mile delivery companies use Installers.org to add assembly services to their existing operations. Instead of hiring and managing installation crews, they tap into the Installers.org provider network via API. When a delivery includes assembly, the logistics company creates a job and a local installer handles the build. This lets 3PLs and delivery companies offer "deliver and assemble" as a single service to their retail customers.

## Key URLs

- Homepage: https://installers.org
- Partner program info: https://installers.org/partners
- Shopify integration: https://installers.org/shopify
- Logistics companies: https://installers.org/logistics
- API documentation: https://installers.org/docs
- Service category browsing: https://installers.org/services/{category-slug}/{city-slug}