Name: Hoops Austin
Rating: 1.0

Hoops Austin

I feel obligated to write this review given our experience. When we went out to bids for a sports court in Austin we went to four different vendors. At the beginning, Chris, the owner was very diligent and very on top of the proposal and offered the best overall value. Thinking his behavior during the sales process was reflective of his service, we signed up in April 2025. Mind you the entire process he said would take several weeks. Well, in December 2025, 8 months later, the court is not completed, and I have decided to terminate the project and find a new vendor. It has been a surreal experience of me chasing him weekly. He rarely answers or replies. This is definitely a situation where he takes advantage of "understanding" clients. He is a poor general contractor and I don't believe he has any employees and therefore he can control nothing. I believe he is very aggressive with sales because he needs the downpayment cash and desperately tries to manage his second-tier and iffy subcontractors. I made the mistake of not doing a full diligence when he was recommended (as usual a recommendation of a recommendation). His recent on-line reviews are horrible and consistent with my experience. Save yourself the aggravation and pick one of the many other service providers. It will cost you the same in the end. I don't really know how this person is still in business. I guess because of people like me that don't do their diligence and just go off faulty recommendations. Regrets.

Basketball goal is leaning. Contacted them to get it fixed. Initially, they said they would have their installer come fix it. Then they kept pushing it out. Finally, they must have recognized my number because they stopped answering the phone. I have a safety issue that must be fixed.

Hoops Austin

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